Request Help
To request support on your Windows 7 machine type “troubleshooting” (no quotes) into the search box and hit Enter to bring up the Control Panel view and click on “Get Help From A Friend”.

Then click on Invite someone to help you.

Now you can save an invitation file as an attachment or automatically send it with your default email program. If the other computer is a Windows 7 machine the simplest method is to Use Easy Connect then the other user just needs the generated password.

Remote Assistance opens up with the Password you will need to give to the person you’re requesting help from so they can connect to your PC.